Call the ordering line
For new service: whether Xfinity’s filing covers your area, what Xfinity confirms for the street address, and the order itself. Existing accounts, billing and faults stay with Xfinity.
(833) 390-3014 Call the lineOrdering help
New service here, existing accounts at Xfinity
Existing Xfinity customers: accounts, bills and faults are Xfinity’s to handle, on 1-800-XFINITY (1-800-934-6489). Our line is for new service: checking whether Xfinity reaches an address, comparing tiers and placing the order.
This is an independent authorized-retailer ordering line. We are not affiliated with Comcast or Xfinity.
Our line
What our line can and cannot do
Every route below reaches the same ordering line. It can check coverage and place new orders; it cannot see or change an existing Xfinity account.
When the line is open
The ordering line keeps these hours, Eastern time. Outside them, the Xfinity app and 1-800-XFINITY still reach Xfinity for account matters.
- Mon–Fri 9 AM–9 PM
- Sat 10 AM–5 PM ET
Want us to call you?
Ring once and name a time that works; callbacks are made during open hours.
Call to book a callbackWhat we handle
Three things this line does
We order new service; we do not run accounts. If the question is about a fault, a charge or an outage on an account you already have, the answer sits with Xfinity and we will tell you so.
Coverage at your address
From a ZIP code we can see what Xfinity has reported to the FCC for the area and which tiers that points to. A filing is not a guarantee: Xfinity checks the street address before any order, and we give you the promotional rate, how long it lasts and the bill after it.
Tiers and add-ons, priced out
We match a tier to how the household uses the connection and list equipment, a Mobile line and TV as separate amounts, so the monthly total is visible. When the FCC data shows another provider in your ZIP that fits better, we say so.
Entering the order
The order goes into Xfinity’s system with the install option and appointment window you choose, and we tell you what to have ready. Once the service is active, bills, faults and changes are matters between you and Xfinity.
After the address check
What Xfinity charges new customers to start
A price only matters once the service reaches you. Xfinity’s FCC filing shows which ZIP codes it serves, and Xfinity confirms the street address when an order is entered. Each card gives the entry price Xfinity publishes for that service.
Internet
from $45 /mo
300 Mbps
- Multi-year price guarantee on eligible plans
- WiFi equipment included
- Unlimited data included
TV
from $55 /mo
TV Core
- First 4K TV box + voice remote included
- 10+ channels incl. local broadcast
- Cloud DVR included
Mobile
from $30 /mo
Mobile Select · per line · requires Xfinity Internet
- Unlimited talk, text and data in the US
- Unlimited talk, text and data in 215+ destinations
- Unlimited hotspot data, reduced speeds after 15 GB
Home Security
from $45 /mo
Xfinity Home Security
- 24/7 Professional Monitoring
- Secure Cloud Video Storage
- Cellular Battery Backup
Figures are Xfinity’s published new-customer prices before taxes and fees. Conditions apply to each one (on Internet, Auto Pay and paperless billing) and are spelled out on the matching page. Availability and pricing differ from one address to the next and are confirmed at the time of order.